WWW.EXPERTIO.LT PURCHASE AND SALE RULES
1. DEFINITIONS
1.1. Purchase and sale rules - these remote goods purchase and sale agreements, which determine the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment for goods, delivery and return procedures, parties' liability and others with purchase and sale of goods on www.expertio.lt online store-related provisions.
1.2. Online store - an electronic store on the website www.expertio.lt , where the Buyer can buy the goods offered by the Seller.
1.3. Seller - UAB EXPERTIO, registered and operating in accordance with the laws of the Republic of Lithuania, registration no. 305390856, operating at Ateities 10, Vilnius, Internet address www.expertio.lt.
1.4. Buyer - a person who meets the requirements provided for in Clause 2.2 of these Purchase and Sale Rules and has purchased goods in the Online Store.
1.5. Purchase and Sale Agreement - a purchase and sale agreement concluded between the Buyer and the Seller, consisting of an application for ordering goods, which the Buyer submits to the Seller through the Online Store, and the Purchase and Sale Rules with subsequent amendments and additions.
2. GENERAL CONDITIONS
2.1. Under this Purchase and Sale Agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay the specified amount of money for it and reimburse the delivery costs under the conditions provided in the Purchase and Sale Rules.
2.2. Customers who are:
2.2.1. able-bodied natural persons, ie persons over the age of 18 whose legal capacity is not restricted by court order;
2.2.2. minors between the ages of fourteen and eighteen;
2.2.3. legal entities;
2.2.4. authorized representatives of all the above persons.
2.3. Purchase and sale rules 2.2.2. Minors referred to in paragraph 1 have the right to buy in the Online Store only with the consent of parents, adoptive parents or other authorized persons, unless these persons independently dispose of their earnings or personal funds.
2.4. Trading activities in the Online Store are carried out from the Republic of Lithuania.
3. RIGHTS OF THE BUYER
3.1. The Buyer has the right to purchase goods in the Online Store in accordance with the procedure established by these Purchase and Sale Rules and the Online Store.
3.2. The Buyer natural person has the right to withdraw from the Purchase and Sale Agreement concluded in the Online Store by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the date of delivery to the Buyer in accordance with the Civil Code and these Purchase and Sale Rules.
3.3. The right to withdraw from the concluded Purchase and Sale Agreement does not apply to legal entities and their authorized representatives.
4. OBLIGATIONS OF THE BUYER
4.1. The Buyer, having placed an order in the Online Store, must pay for the goods and accept them in accordance with the procedure established by these Purchase and Sale Rules.
4.2. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must inform the Seller within 1 day at the latest.
4.3. The Buyer must immediately update the changed data in the Buyer's account information form.
4.4. By using the services of the Online Store, the Buyer undertakes to comply with the other conditions of these Purchase and Sale Rules, which are clearly indicated in the Online Store, and not to violate the legal acts of the Republic of Lithuania.
5. RIGHTS OF THE SELLER
5.1. The Seller has the right to determine the minimum size of the shopping cart, ie the minimum amount after which the Buyer's order will be executed. The amount of this amount is available in the Online Store.
5.2. If the Buyer tries to damage the stability and security of the Online Store or violates the obligations specified in Clause 4 of the Purchase Sale Rules, the Seller has the right to immediately and without notice restrict or suspend the Buyer's access to the Online Store or cancel the Buyer's registration.
5.3. The Seller has the right to temporarily or permanently terminate the activities of the Online Store without notifying the Buyer in advance.
5.4. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer, having chosen 8.3.1. and 8.3.2, do not pay for the goods within 3 (three) working days or when the Seller fails to contact the Buyer within 3 (three) working days 8.6. in the case referred to in
6. OBLIGATIONS OF THE SELLER
6.1. The Seller undertakes to enable the Buyer to use the services provided by the Online Store (register in the Online Store system, create a shopping cart in the Online Store, place an order, pay for the order, send the order).
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Clause 9 of the Purchase and Sale Rules.
6.3. The Seller, unable to deliver the ordered goods to the Buyer, undertakes to offer the Buyer a similar or as similar as possible product. If the Buyer refuses to accept an analogous or similar product, the Seller undertakes to return the money paid by the Buyer for the goods within 3 (three) working days, if the Buyer has made a prepayment for the goods.
7. PURCHASER REGISTRATION AND CONCLUSION OF PURCHASE-SALE AGREEMENT
7.1. The Buyer may purchase goods in the Online Store without registering in the Online Store system in accordance with the rules provided on this website.
7.2. The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the purchased item (s) and formed a shopping cart, provided the buyer's data (order information), selected payment method, confirms the order by clicking the active "Order" link.
7.3. Each Purchase and Sale Agreement concluded between the Buyer and the Seller is registered and stored in the Online Store database. The buyer has the opportunity to see the purchase history by logging in to the Online Store system.
8. PRICES OF GOODS, PAYMENT PROCEDURE AND TERMS
8.1. The goods sold in the online store are indicated together with their selling price. The prices of the goods in the Online Store and in the formed order are indicated in euros with value added tax (VAT). The price of the goods does not include the cost of delivery of the goods. Delivery costs are paid by the Buyer, depending on the size of the shopping cart.
8.2. The Seller has the right to change the price of the goods indicated in the Online Store after placing the order, if it is related to the increase of the cost of the goods, technical information system errors in the Online Store or costs related to the sale of the goods to the Buyer. If the price of the goods changes, the Seller shall immediately inform the Buyer. The buyer has the right to object to such a change in the price of the goods and to cancel the submitted order. The parties agree that damages resulting from the cancellation of the order will not be reimbursed.
8.3. The buyer can make payment for the goods in one of the following ways:
8.3.1. using a bank transfer - when the prepayment is made using the electronic banking system used by the Buyer. When a buyer with an electronic banking contract, when paying for the goods in this way, it is necessary to enter in the payment destination field the data sent by the Seller together with the invoice. The Buyer transfers the money to the bank account in UAB Expertio. The responsibility for the security of money transfers and data in this case lies with the respective bank, as all monetary transactions take place in the bank's electronic banking system.
8.3.2. paying for the goods at the time of collection of the goods is payment when the Buyer makes a payment to the employee of the courier service who delivered the goods or at the Seller's showroom during the collection of the goods.
8.5. If the Buyer chooses the payment method provided for in clauses 8.3.1 and 8.3.2 of the Purchase Sale Rules, the Buyer undertakes to make an advance payment for the goods. If the Buyer chooses the payment methods for the goods specified in clauses 8.3.1 and 8.3.2 of the Purchase and Sale Rules, the consignment of goods shall be formed and the term of delivery of the goods shall start to count from the day of crediting the payment to the Seller's account.
8.6. The Seller is not responsible for the execution of payment orders in accordance with clauses 8.3.1 and 8.3.2 of these Purchase and Sale Rules and their timely crediting to the Seller's account.
9. PROMOTIONS AND GIFT COUPONS APPLIED BY THE SELLER
9.1. The seller has the right to organize and carry out various actions at its own discretion, such as reductions in the price of goods, formation of sets.
9.2. The Seller has the right to unilaterally and without prior notice change the duration, conditions or cancel the shares. Any change or cancellation of the terms and conditions of the shares is valid only from the moment of their execution and does not apply to orders placed before them. Information about ongoing promotions is available on the website of the Online Store.
9.3. The Seller has the right to sell gift vouchers for which the Buyer can purchase the goods sold by the Seller. Discounts do not apply to purchased gift vouchers. Gift vouchers are not exchangeable for cash. The customer can pay by gift vouchers only in physical stores of UAB EXPERTIO.
9.4. When the Buyer pays for the purchased goods, the value of which is less than the value of the gift voucher, with the gift voucher, the price difference is not returned to the Buyer. When the Buyer pays for the purchased goods, the value of which exceeds the value of the gift voucher, by the gift voucher, he must pay the Seller the difference in prices.
9.5. Discount codes with a specific amount of money apply to no more than half the value of the item.
9.6. Discounts do not apply to sales. The seller has the right to unilaterally determine other types of goods to which discounts do not apply.
9.7. During one purchase, the Buyer may use only one discount code and or available gift vouchers.
10. DELIVERY OF GOODS
10.1. When ordering goods, the Buyer must indicate in the application:
10.1.1. your name, surname;
10.1.2. place of delivery of goods;
10.1.3. Phone number.
10.2. The buyer undertakes to accept the goods in person. In case he cannot personally accept the goods and the goods have been delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery of goods to the wrong entity or other delivery discrepancies.
10.3. The Seller undertakes to deliver the goods to the Buyer within the terms specified in the descriptions of the goods, but not later than within 30 days. These terms do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. The Buyer agrees that in case of unforeseen circumstances beyond the control of the Seller, the term of delivery of the goods may differ from the terms specified in the descriptions of the goods or the term of delivery of the goods discussed by the Buyer and the Seller. In case of unforeseen circumstances, the Seller undertakes to immediately contact the Buyer and agree on the delivery time of the goods and other issues related to delivery.
10.4. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to force majeure circumstances.
10.5. During the delivery of the goods, the goods are handed over to the Buyer by handing over an invoice (bill of lading) or another document marking the handover of the consignment.
10.6. During the delivery of the consignment, the Buyer must check the condition of the consignment together with the Seller or his authorized representative. If the Buyer signs the invoice (bill of lading) or other document indicating the transfer - acceptance of the shipment, it is considered that the shipment has been delivered in a proper condition. If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged) or the delivered goods are of incorrect configuration, quantity or assortment, the Buyer must mark it on the invoice (bill of lading) or other document , courier or his representative, to draw up a free-form consignment violation report. If the Buyer fails to draw up a free-form shipment violation report in accordance with the above procedure,
10.7. Goods delivery (transportation) service fees, delivery conditions are available at www.expertio.lt. The Seller has the right to apply special discounts for the delivery (transportation) service fee to the Buyers who meet the conditions set in the Seller's Online Store.
10.8. Goods are delivered only in the territory of the Republic of Lithuania, Estonia and Latvia.
11. GOODS QUALITY GUARANTEE AND EXPIRY DATE
11.1. In cases where the legislation sets a shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer has a real opportunity to use such goods before the expiration date.
12. RETURN AND EXCHANGE OF GOODS
12.1. Defects in the sold goods are eliminated, low-quality goods are replaced and returned in accordance with the Government of the Republic of Lithuania Regulation 2001. June 11 by order no. 697 “On Approval of Retail Rules” by the approved Retail Rules.
12.2. In order to return the goods in the cases specified in Clause 13.1 of the Purchase and Sale Rules, the Buyer must fill in the return document of the goods in the form established by the Seller, which is sent to the Buyer by e-mail at the Buyer's request. The return document is submitted together with the returned goods. When returning the product, it is necessary to present a document confirming its purchase.
12.3. The costs of sending / delivery of the goods when the Buyer sends the goods to the Seller to be returned or replaced due to the defects of the goods or to eliminate the defects, or to check shall be paid by the Buyer. When the goods are picked up from the Buyer by the Seller, the cost of sending the goods is deducted from the amount of money to be returned to the Buyer. If the cost of returning the goods exceeds the amount of money to be returned to the Buyer, the Buyer shall pay this amount within 15 days according to the invoice provided by the Seller.
12.4. When returning the goods to the Buyer, it is necessary to comply with the following conditions:
12.4.1. the returned goods must be in the original neat packaging;
12.4.2. the returned product must not have lost its commercial appearance (except for changes in appearance which are unavoidable in order to inspect the product);
12.4.3. the returned goods must be in the same configuration as received by the Buyer.
12.5. In the event of a dispute regarding changes in the appearance of the returned goods or damage to the goods, the Seller shall apply to the State Non-Food Products Inspectorate under the Ministry of Economy and submit the goods for examination. The costs of the examination shall be borne by the guilty party.
12.6. The Buyer has the right to withdraw from the concluded contract within fourteen days, without giving a reason and without incurring costs other than those provided for in Article 6.22811 of the Civil Code, except for the exceptions provided for in Article 6.22810 (2) of the Civil Code.
12.7. The Buyer's right to withdraw from the concluded contract does not apply to the following contracts: contracts for packaged goods which have been unpacked after delivery and which are ineligible for return for health or hygiene reasons;
12.8. The withdrawal period expires after fourteen days: in the case of a sales contract, from the date on which the Buyer or a person specified by the Buyer, other than the carrier, receives the ordered goods or: if the Buyer has ordered more than one goods in one order and the goods are delivered separately, from the date on which the Buyer or a person specified by the Buyer, other than the carrier, receives the last goods; if the goods are delivered in different lots or parts, from the day when the Buyer or the person specified by the Buyer, except for the carrier, receives the last lot or part.
12.9. The Buyer shall notify the Seller of the withdrawal from the distance or off-premises contract: by submitting a duly completed model withdrawal form or by providing a clear statement setting out his decision to withdraw from the contract.
12.10. The Seller may enable the Buyer to cancel the distance contract or the off-premises contract by electronic means. In this case, the Seller must immediately confirm on a durable medium to the Buyer that he has received his withdrawal from the contract.
12.11. The burden of proving that the requirements of this Article for withdrawal have been met lies with the Buyer.
12.12. Upon the Buyer's exercise of the right to withdraw from the contract, the obligations of the parties to perform the distance or off-premises contract or to conclude the distance contract or off-premises contract, if the Buyer has submitted an offer to conclude it, terminate.
12.13. The Seller must return to the Buyer all amounts paid by the Buyer immediately, and no later than within fourteen days from the date of receipt of the Buyer's notice of withdrawal, including the delivery costs paid by the Buyer. When returning all amounts paid to the Buyer, the Seller must use the same method of payment as the Buyer used to pay the Seller, unless the Buyer has explicitly agreed to a different method and the Buyer does not incur any other additional costs.
12.14. In cases where the Buyer returns only one or several, but not all, of the delivered goods, the delivery costs of the goods are not reimbursed to him, if the delivery amount does not depend on the quantity, value or other characteristics of the delivered goods. In cases where the delivery amount depends on the quantity, value or other characteristics of the delivered goods, the part of the delivery fee that increased the delivery fee compared to the amount that the Buyer would have had to pay without ordering the returned item (s) shall be refunded.
12.16. The Seller is not obliged to reimburse the Buyer for the additional costs incurred due to the fact that the Buyer has clearly chosen an alternative to the cheapest usual delivery method offered by the Seller.
12.17. The Seller may not refund the amounts paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever is the earlier.
12.18. The Buyer must send or transfer the goods to the Seller or another person authorized by him immediately and no later than within fourteen days from the date of submission of the notice of withdrawal to the Seller. When the Buyer exercises the right to withdraw from the contract, the Buyer bears the direct costs of returning the goods.
12.19. If the goods were delivered to the Buyer's place of residence at the time of concluding the contract at the time of concluding the contract, if the Buyer withdraws from the contract, the Seller must pick up the goods at his own expense.
12.20. The buyer is only liable for the decrease in the value of the goods resulting from actions that are not necessary to determine the nature, characteristics and functioning of the goods. The Buyer shall not be liable for the decrease in the value of the goods if the Seller has not provided the Buyer with information on the right to withdraw from the contract in accordance with Article 6.2287 (1) (7) of the Civil Code.
12.21. Upon the Buyer's exercise of the right to withdraw from the concluded contract, additional contracts shall be automatically terminated at no cost to the Buyer, except for the costs provided for in this Article or Article 6.228 (12) of the Civil Code. Ancillary contracts are contracts under which the Buyer acquires goods or services related to the concluded contract, and those goods or services are provided by the Seller or another person in accordance with the agreement with the Seller. The buyer must immediately notify the other party in writing of the termination of the additional contract and provide details of the withdrawal from the distance or off-premises contract. A separate notice from the Buyer is not required in cases where an additional contract has been concluded with the same Seller,
12.22. Upon the Buyer's exercise of the right to withdraw from the concluded contract, if the goods have been paid for in full or in part under a consumer credit agreement, that consumer credit agreement shall be terminated without any additional obligations to the Buyer.
12.23 Refunds to the buyer who paid for the goods in cash, by bank card or bank transfer shall be made within 5 working days or sooner, refunding the amount paid to the bank account chosen by the buyer.
13. LIABILITY
13.1. The buyer is responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the consequences.
13.2. The buyer is responsible for the actions performed using the Online Store system.
13.3. The buyer is responsible for transferring his login details to third parties. If the services provided by the Online Store are used by a third party using the Buyer's login details to connect to the Online Store, the Seller considers this person to be the Buyer.
13.4. The Seller is released from any liability in cases where the Buyer, despite the Seller's recommendations and its obligations, has not read the Purchase Sale Rules, even though the Buyer has been given such an opportunity.
13.5. The Seller is not responsible for the links in the Online Store to the websites of other companies, institutions, organizations or individuals, for the information contained therein or for the activities performed by them. The seller does not maintain or control the above websites and does not represent those companies, institutions, organizations and individuals.
13.6. In the event of damage, the guilty party compensates the other party for the direct damage.